Carroll EMC offers several ways to pay your monthly electric bill. You can pay by automatic draft, automated phone system, PaySite™ kiosk, mobile app or online member portal. Members can also pay by mail, night deposit and in-person at any of our three locations.

¿Como puedo pagar mi factura?

MEMBER NOTICE

If Members set up a one-time payment through the online portal, it IS NOT a payment arrangement. If the payment is scheduled after the due date, Members will incur late fees. If the payment is scheduled after the disconnection date, service will be disconnected.

Members who make a payment prior to their scheduled one-time payment MUST cancel the one-time payment through the online portal or the payment will be charged and posted to the account.

If you need to make a payment arrangement, call 770-832-3552 (Option 2 then Option 4) or take advantage of the website or mobile app.

 

          

               

AUTOMATIC DRAFTS

Bank Draft

If you'd like to save the time of writing and mailing checks for your monthly electric bills, and save money too, just sign up for our free automatic bill payment plan. Your bill will be automatically drafted from your checking or savings account.

You still receive a monthly statement about 14 days prior to your scheduled bank draft denoting the amount that will automatically be drafted on the due date. Receive a $2.50 credit each month when you sign up for a total of $30 saved a year!

To sign up, you can call us at 770-832-3552 or print and complete the application and mail it or bring it to one of our offices. Please bring a check so you can provide accurate banking information. You can also email the completed form to member.services@cemc.com.  

Bank Draft Application

Credit/Debit Card Draft

The same details apply for a credit/debit card draft payment plan. The amount of your electric bill is automatically paid on the due date using your major credit/debit card. You will still receive a monthly statement about 14 days prior to your scheduled draft. Visa and MasterCard are accepted. However, you are NOT eligible for a $2.50 a month credit with the credit/debit draft. 

To sign up, you can print and complete the application and mail it or bring it to one of our offices. Due to privacy reasons, we are unable to set up credit/debit card draft or update card information over the phone. 

Credit Card Draft Application

AUTOMATED PHONE SYSTEM

Credit/Debit Card

Use your Visa or MasterCard to pay your bill over the automated phone system 24/7. There is no limit on the dollar amount of each transaction.

To pay using our automated system with a credit card or debit card call 770-832-3552 (option 2). You will need your electric bill account number, all of your card information (16-digit number, expiration, CVV2 number, etc.) and know the amount you wish to pay.

 

E-check

Pay over the phone without a convenience or transaction fee with our electronic checking service. When paying by e-check, be prepared to provide the following required information: bank routing number, bank account number, phone number and the type of account (checking or savings). You will also need your electric bill account number. 

MOBILE APP

Anytime, Carroll EMC's FREE mobile app makes it easier than ever to do business with us. It's FREE to download from the Apple App Store or Google Play. Just search "Carroll EMC." You can view your bills, make payments, manage your alerts and reminder, receive notifications and even report power outages.

Apple App Store
Google Play Store

ONLINE BILL PAY

Member Portal

You can pay your bill on our website through the Member portal. It's secure, convenient and reliable. Credit/debit cards and e-checks are accepted forms of payment. 

Member Portal

PAYSITE KIOSKS

Pay your Carroll EMC bill or purchase PrePay electricity 24/7, even on weekends and holidays, at a kiosk near you. Payments are posted immediately to your account.

Self-service payment centers are located in all of our offices. The payment centers accept cash, credit/debit card and check. Besides paying Carroll EMC bills, payment center visitors can usually pay other utility and/or mortgage payments. These other types of payments are typically posted next day. 

MyPaySite

The PaySite kiosks have been updated. Please watch the video tutorial on how to create a MyPaySite account to make paying your bill faster. 

MyPaySite Video Tutorial
MyPaySite Print Instructions

 

Kiosks accept cash, checks or credit cards (Visa and MasterCard only). If using cash, please have exact change. The machine does not give change, instead a bill credit is applied.

 

24-Hour Locations 

Carrollton
Carroll EMC Main Office
155 N. Hwy 113 

(Drive Thru PaySite also available)

Buchanan
Carroll EMC District Office
3161 South US-27 BUS

(Drive Thru PaySite also available)

Franklin
Carroll EMC District Office
106 Davis Street (on town square)

(Drive Thru PaySite also available)

 

Other Locations (posted hours only)

  • Triangle Treat, 2476 E. Hwy. 166, Carrollton / Monday-Saturday, 6 a.m. - 10 p.m.
  • BP Southside, 1979 Hwy 27 South, Carrollton / Monday-Sunday, 24/7
  • Ginni Food Mart Store, 1217 Rockmart Road, Villa Rica / Monday-Friday, 5 a.m. - 11 p.m.; Saturday, 6 a.m. - 11 p.m.; Sunday, 7 a.m. - 10 p.m.
  • BP, 650 West Hwy 78, Villa Rica / Monday-Saturday, 6 a.m. - 12 a.m.; Sunday, 7:30 a.m. - 11 p.m.
  • Super Foods, 257 Sage Street, Temple / Monday-Saturday, 8 a.m. - 10 p.m
  • Al's Exxon, 30 Hwy. 101, Dallas / Monday-Thursday, 4 a.m. - 10 p.m.; Friday-Saturday, 4 a.m. - 11 p.m; Sunday, 6 a.m. - 10 p.m.

To find a kiosk near you, visit http://www.paysitekiosklocator.com/. 

TEXT-TO-PAY

Interactive text messaging enables you to instantly communicate with Carroll EMC's billing system. Set up a credit card or e-check profile on the mobile app or online portal to begin using this service. Once your payment profile has been set up and you have verified your cellphone number is linked to your account, text PAY to 352667. Don't forget to save this number in your phone for easy access!

Member Portal

TRADITIONAL OPTIONS

Mail/Drop Box

Bills can always be mailed or placed in our 24-hour drop boxes at our office locations. 
Remittance address: 155 N. Highway 113, Carrollton, GA 30117

 

In-Person/Drive-Thru Window

If you wish to pay your bill in-person, you may bring your payment to any of our office locations. A Member Service Representative can take your payment inside or through the convenient, drive-up window. 

To view our locations and office hours, click here.